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Ultratec, Inc.
450 Science Drive
Madison, WI 53711
(888) 269-7477 (Voice/
CapTel
)
(800) 482-2424 (TTY)
(866) 670-9134 (Spanish
CapTel
Customer Service)
(608) 238-3008 (Fax)
CapTel@CapTelMail.com (Email)
www.captionedtelephone.com
IMPORTANT! Dialing 911 in an Emergency
To reach help as quickly as possible in an emergency, all 1-Line CapTel
calls placed to 911 connect directly to Emergency 911 Services.
911 calls are not routed through the captioning service. This means:
• Emergency 911 calls are not captioned in the same manner as
regular CapTel calls.
• Emergency 911 calls are treated as VCO calls* during which
the 911 call-taker can hear everything you say, and then types
his/her response which appears on the CapTel display screen.
• You speak directly into the handset, as you would with any other
CapTel call. The 911 call-taker will hear everything you say.
You may not be able to hear the call-taker, but he/she can
type instructions to you, which will appear on the CapTel
display screen.
• Watch the CapTel display screen for information.
Please familiarize yourself with Dialing 911 in an Emergency
on page 29. (For more information on dialling 911 with 2-Line
Mode, see page 38).
* VCO stands for “Voice Carry Over”, a service common in relay
in which callers speak for themselves and read typed responses.
Fourth edition
October 2006
First Printing
© 2005-2006 Ultratec, Inc.
is a registered
trademark of Ultratec, Inc.
CapTel is a trademark and service
mark of Ultratec, Inc.