Filter
Top Products
Using Net Phone Features
Call Center Features
82 Strata CIX Net Phone UG 04/08
³ To Log Out
1. Highlight the group name(s) in the left-hand box and click the >>Log Out button.
2. Click Done when finished.
Changing Agent Status
1. Click the ACD Status button. The following ACD Agent Status window will
appear:
³ To Make Agent Unavailable
1. Use pull-down list and choose a reason.
2. Click the Make Unavailable button.
3. Click Done.
³ To Make Agent Available
1. Click the Make Available button.
2. Click Done.
³ To Set the ACD Status to WrapUp
1. Click Set WrapUp button.
2. Click Done.
Note The Set WrapUp button is NOT available on all installations.
³ To End WrapUp
1. Click the ACD Status button.
2. Click the End WrapUp button.
3. Click Done.