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Using Net Phone Features
Call Handling Features
Strata CIX Net Phone UG 04/08 77
Viewing Extra Call Information
Net Phone has the ability to attach, retain, and display extra information taken on a
call. This could include information input by an IVR, added/attached information by
the Call Router, attached from a database, or added by any user who handled the call.
This information is retained with the call as it is transferred about in the phone system.
The following Call Info icons are displayed in the Calls window or LCD Display to
indicate the presence of additional information. The icon changes color depending
upon the information available:
• – No call information attached to this call.
• – Normal call information attached to this call.
• – At least one field of priority call information is attached.
³ To View Call Information
Click the "Call Info" icon on the right side of the Call key for the desired call.
This window can contain many different fields depending on your configuration and
the call information attached. Note: These windows can automatically popup
whenever a new call arrives by using the Popup Call Info Screen action in the
Personal Call Handler.