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Net Phone Settings
User Programmable Keys
Strata CIX Net Phone UG 04/08 43
User Defined Action Keys
Customized features can be placed on keys by using User Defined Actions. Actions
that have been defined will be available in the pull down list. To create a new action,
go to the User Defined Actions section to create the action before defining the key. If
the programmable key in on the Main Screen or the Right side window, an Edit button
appears that is a short cut to the User-Defined Actions.
ACD Keys (Main Screen only)
These ACD Keys Actions are only available on the wide keys on the Main Screen
(Net Phone must be set to use “ACD Key View” in Preferences). Depending on the
configuration of your call center, these keys can be used to: (1) Login or Logout of
ACD groups (via Agent ID and phone Extension) and/or (2) to Show/Set your Agent
status. Other ACD functions may be available in the User-Defined Actions depending
upon the PBX used with Net Phone. Note: The color of ACD Keys cannot be
changed as the colors are determined by the ACD State for the key.