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User-Defined Actions
Creating Actions
52 Strata CIX Net Phone UG 04/08
Extra Info
• Field Name – Enter the name of the field to be changed. This name must match
exactly the field name including uppercase and lowercase syntax. For example, a
user may want to create User Programmable Keys identifying the “Preferred
Agent” for the call prior to transferring the call into a queue. The Field Name
would be entered as PREFAGENT. The value would be the agent’s ID code.
• Value – Enter the value to be used for this field. Following the above example,
then the agent’s ID code would be entered into this field.