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Contents
Chapter 4 – Using Net Phone Features
Strata CIX Net Phone UG 04/08 iii
Chapter 4 — Using Net Phone Features
Call Handling Features ......................................................................................................73
Making Outgoing Calls...................................................................................................73
Answering Calls..............................................................................................................75
Transferring Calls...........................................................................................................76
Viewing Extra Call Information.....................................................................................77
Holding Calls..................................................................................................................78
Phone Feature Operation....................................................................................................79
Status Messages..............................................................................................................79
Call Fowarding ...............................................................................................................80
Call Center Features...........................................................................................................81
Logging In or Out...........................................................................................................81
Changing Agent Status ...................................................................................................82
Chapter 5 — Connecting Headsets
Plantronics Wireless Headset ............................................................................................83
CS50-USB and CS60-USB DECT.................................................................................83
Installation ......................................................................................................................84
Headset Controls and Operation.....................................................................................85
Net Phone Audio Setup Screen.......................................................................................86
Trouble Shooting ...............................................................................................................87
Chapter 6 — Using Microsoft Outlook
Dialing from within Outlook .............................................................................................89
Incoming Calls...................................................................................................................89
While on a Call ..................................................................................................................91
Integrating with Outlook Calendar ....................................................................................92
Step 1: Create Actions to set and clear the DSS Message ..........................................92
Step 2: Create Personal Call Handler Rules .....................................................................93
Step 3: The Final PCH Rules ............................................................................................94