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Using Companion Applications
Call History
114 Strata CIX Net Phone UG 04/08
• Phone – the phone number you dialed (outgoing,) or the CallerID Number /
ANI (incoming.)
• Name – The name of the person you called (based on Outlook), or who called
you (based on CallerID.)
• Dur –The Duration or length of time the call spent on this Net Phone extension,
in hours, minutes, and seconds. This time does not include any time the call
spent on any other extensions before or after being on this extension.
• Ans – Boolean (Y/N) indicator shows whether the call was answered while it
was on this Net Phone extension. Note: This flag is only valid on incoming
calls. Net Phone cannot detect when an outgoing call is answered, so it must
assume all outgoing calls are answered.
• Acct Code – Shows the account code, if any, that was attached to this call.
Customers often use Account Codes to indicate something about the call, such
as the Customer ID, the result code of the call (i.e. “order was placed”, “needs
follow-up”, “unable to reach – party was busy”), etc. This account code could
have been attached to the call prior to reaching this phone, or it could have been
added or changed by you while it was on your extension. Call History logs the
current Account Code when the call leaves the Net Phone extension.
• Notes – Shows the ‘Notes’ that were taken during this call. These Notes could
have been attached to the call prior to reaching this phone, and/or they could
have been added or changed by you while it was on your extension. Call
History logs the current set of Notes when the call leaves the Net Phone
extension.
• To Call – Double-click the desired number from the list.
• Drag and Drop to Call – You can select a call and then use your mouse to drag and
drop it to either the Call window or the LCD Display to start the dialing of that
number.
• Drag and Drop to Create Speed Dial Button – You can select a call and then use
your mouse to drag and drop it to a Net Phone button.
• Drag and Drop to Add to Speed Dial List – You can select a call and then use your
mouse to drag and drop it to your Personal Directory.