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28 Strata CIX Net Phone UG 04/08
Diagnostic Logging/Uplink
This section allows enabling of the Debug utility and have it show on the Main Menu
under Settings as well as provide an easy utility for sending all the important
information about Net Phone to assist Technical Support to help diagnose any
problems when necessary.
• Show Advanced Menu – Place a check in the box to enable the Main Menu >
Settings > Advanced menu option. This needs to be enabled to capture events or
show call information when Net Phone is operating. Note: The statement “TAPI
SPI Logging: DISABLED” is the normal indication and is provided to show Tech
Support of the status of this device. Tech Support will provide specific instructions
for turning on this setting.
• Uplink Debug Files Button – Click this button to access the screen for creating a
site name, a contact for the file transfer, and the changing of any options for
reporting a problem.
• Site Name – Before using the Uplink Debug Files button, a site name and contact
must to be selected. The site name is a unique identifier to make it easier to find
the log files for your site and typically, the contact should be assigned “Any Tech
Support” to ensure the log files are seen by someone. Use a specific contact name
once you are working with an agent and they request you send the “Zip Log Files”
to them.
• Description – It is highly recommended to write a description of the problem
including all pertinent details such as the conditions and approximate time the
incident occurred. These descriptions aid in narrowing down where to look in the
log files for the problem encountered.
• Options – Clicking the Options button opens a screen to provide options for how
the files are to be sent. The default and recommended option is to “Send Directly
to FTP Site”. As an option, when direct Internet access is not available from that
PC, the files can be zipped into smaller files, saved on your PC in your Local
Settings folder, typically “Ö\Documents and Settings\jgreen\Local
Settings\Application Data\CTS\NetPhone\Zip”. These files can then be e-mailed
to .