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Browser Window
Net Phone provides an integrated web browser window for access to Internet or
Intranet locations, or direct access to local HTML files. In addition to basic browsing,
you can create custom web applications to extend the functionality of Net Phone for
your business.
For example, your call center could have incoming calls automatically open the Net
Phone browser window to a “Caller Survey” page. The Call Survey page could
display information about the caller and display an answering script the agent could
use to guide the conversation. The web page might also allow the agent to enter
answers from the caller into HTML forms and submit the results to a company web
server.
The Net Phone Web Window is based on Microsoft Internet Explorer. You must have
Internet Explorer 4.0 or higher installed on the PC.