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Personal Call Handler
Creating Personal Call Handling Rules
96 Strata CIX Net Phone UG 04/08
Creating Personal Call Handling Rules
The following items will define how to edit, delete or add new rules. Many rules can
be created and exist simultaneously. To allow rules to be defined and not applied, an
enable/disable check box appears before each rule to make it easy to disable or enable
different rules are different times.
The order of the listing of the rules determines the sequence the rules will be used.
Thus, some rules may prevent following rules to be used. For example, if the first rule
in the list causes the call to divert to another station followed by a rule to Screen Pop
Outlook, then the Screen Pop will never take place. If the rules were reversed, then
the Screen Pop will take place prior to the call being diverted. In either case, the user
may not see the Screen Pop since the call will leave this station, thus the Screen Pop
will likely disappear as well. For the user to see who is calling and provide an ability
to answer the call or “do nothing”, then creating the Screen Pop to occur immediately
and the Call Divert action to occur using a time delay, then the two rules would result
in displaying the Screen Pop and then pausing before diverting the call. Note: This
example was for illustration purposes. These two actions can actually be done within
a single rule to make the creating of rules simpler.
³ To Open Call Handler Rules
³ Click the Main Menu Icon > Setup > Personal Call Handler
or click the button on the right side of Net Phone .
³ To Delete a Rule
³ Highlight the rule to delete and click Delete.