Filter
Top Products
Using Net Phone Features
Call Center Features
Strata CIX Net Phone UG 04/08 81
Call Center Features
The ACD actions can be used to Log In / Log Out to/from ACD groups. Going
temporarily unavailable and an ability to end wrap times can be part of the features
available. Additional Call Center features are possible using User Programmable
buttons.
Logging In or Out
³ Click the ACD Log button to open the ACD Login/Logout window.
Note The right list box shows available groups for the identified agent number. The
left list box shows groups currently logged into.
³ To log into or out of one or more groups
1. Highlight the group name(s) in the right-hand box and click <<Log In. If your
Agent ID is listed as a Supervisor, then the Supervisor: Take Calls check box will
be offered on your screen. Placing a check in this box will log you in to take calls
for the group(s) selected when <<Log In was pressed.
2. Click Done when finished.
3. The ACD Key will display the number of ACD groups the extension is logged into
and the total number of ACD groups you are a member.