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The Grand Tour
The Main Screen
6 Strata CIX Net Phone UG 04/08
• Streamline Button – Used to change Net Phone back to its "Streamlined" view.
• Calls Window – This window displays that status and associated information for
each active phone call on the phone. Thus you can easily view and manage
multiple phone calls. Right click the mouse on any call to view a menu of options
for handling the call (like Hold, Transfer to Voice Mail, Hang Up, etc.).
• Call Info Indicators – on the right side of the Call Window is a “Call Info
Indicator" that indicates if Extra call information is attached to a call. A gray
notebook icon means no information is attached, a blue notebook icon means
standard information is attached, and a red notebook icon indicates priority
information is attached to the call. Press the Call Notes icon to view or change
Notes information on the call. Notes are retained with the call even when you
transfer it to another person. You may use Call Notes with an IVR to attach a
Customer Name, Credit Card Number, and Zip Code to the call before you answer,
saving you from asking the caller for this information.
• Programmable Buttons – A number of keys can be easily configured by the user as
"Feature" keys, "Speed Dial" keys, "Call" keys, "User Action" keys, etc. To
change one of these keys simply Right-Click the mouse over the key and use the
Setup Key window to configure the settings for the key (for details on
programming these buttons refer to the “User Programmable Keys” on page 22).
Note: To expose more programmable buttons click the Side Window rollout
button.
• ACD Buttons – ACD keys are larger programmable buttons that would give ACD
agents easy login/logout of ACD groups. These keys also display the current ACD
agent status, and allow agents to control their Wrap-Up mode.