Filter
Top Products
Operating Mode
This is used to select an operating mode for programming the mode specific pointers. Examples of operating modes
are Day, Night or Holiday. This field does not set the operating mode for the system, that is done in the schedule
table. This selection allows you to program different destinations called event pointers for each mode.
Press ENTER on this field and all the mode blocks will be displayed. Choose the mode you would like to program. If
you select 'Default' it means all the time - unless another mode is entered to override the default setting. If you want
the same setting to be in effect all the time, simply program the 'default' mode and leave the settings for all other
modes blank.
Call Director
This is used to program the target for specific conditions or events.
To edit any of the Event Pointers, select the Event and press ENTER to bring up the Target Generator. Select and
open the appropriate Block type from the Target Generator pick list. Highlight and open and existing Block of that
type or create a new Block. Press 'Ctrl + O' to review or edit the selected Block. The possible Events are:
MESSAGE Pointer This causes the SVMi-8 to go directly to the designated Block, if the caller chooses to leave a
message. This is usually an MCLASS Block, which routes the caller to a mailbox with the same number as the
Extension Block. However, it may be a DIAL Block or Extension Block if messages are to be taken by a secretary or
separate voice mail system. SVMi-8 will ignore this pointer if the <MSG> pointer is set in the Extension Block.
OPTIONS Pointer When a transfer to an extension results in a busy or ring-no-answer condition, the caller is given
choices such as "To leave a message, press 1, to hold, press 2, or for additional options, press 3." This pointer deter-
mines the MENU Block which control will be passed to, if the caller presses the digit for additional options.
OPERATOR Pointer This is the Block control is passed to if the caller presses '0' for the operator while listening to:
"To leave a message, press 1, to hold, press 2, or for additional options, press 3".
ESCAPE Pointer This is the Block to go to if a public caller presses the escape digit.
Block Types and Descriptions
46
EEccllaassss BBlloocckk
Page 5 of 5