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Digits and Prompts
Accept Call This is the digit a called party enters to indicate they will accept the call during a screened transfer.
Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind them of the
digit selection.
Redirect Call This is the digit a called party enters to indicate they wish to redirect a screened call to another
extension. Allowable digits are 0-9. The prompt # indicates the prompt that will play to the called party to remind
them of the digit selection.
Reject Call This is the digit a called party enters to indicate they wish to reject a call. If the call is rejected, the
blocked greeting is played to the caller. The prompt # indicates the prompt that will play to the called party to remind
them of the digit selection.
Hold Controls
Max Hold Queue Size The maximum number of callers allowed to hold in queue while waiting to be transferred to a
WorkGroup member. Once this parameter is exceeded, the SVMi-8 will look to the Que-Full or Expand event pointer
to determine what action to take. Allowable inputs are 1 to maximum number of ports installed.
Max Hold Time (in minutes) The maximum amount of minutes the caller will hold in queue while waiting to be
transferred to a WorkGroup member. Once this parameter is exceeded, SVMi-8 will look to the Que-Full or Expand
event pointer to determine what action to take. Allowable inputs range from 1 to 99 minutes.
Require Input every Nth try This allows the caller to remain on hold for a busy extension without pressing the hold
digit for each retry interval. This parameter specifies the number of retry intervals that the caller is not prompted to
enter a digit to indicate they wish to continue holding. Allowable entry for this parameter are 1-99. If this parameter
is set greater than "1", the SVMi-8 will default to 'hold' on a busy condition if the caller makes no input on the first
busy.
Retry Interval (in seconds) This is the maximum number of seconds, from 1 to 99, SVMi-8 waits when a caller
elects to hold before re-trying the extension.
Hold Prompts
No digit hold Prompt The prompt # that plays during caller hold options. By default this is "If you would like to
hold, please stay on the line".
No digit continue holding prompt The prompt # that plays during caller hold options. By default this is "To continue
holding, please stay on the line".
Announce hold interval Prompt The prompt # that plays during caller hold options. By default this is "I will try that
extension in a moment".
Block Types and Descriptions
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