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4.1 Troubleshooting
Operating Manual 169
I cannot make an outside (CO) line call
using a One-touch Dialing button or
Speed Dialing.
• An outside (CO) line access number was not
stored with the phone number.
An outside (CO) line access number is required for
outside (CO) line calls. ( 1.2.1 Making Calls, 3.1.3
Flexible Button Assignment)
During a conversation with an outside
party, the call was disconnected.
• The specified time limit has run out. ( 1.3.27
Call Transfer—To Outside (CO) Line, 1.3.32
Conference, Unattended)
Consult your dealer about extending the time limit,
if necessary.
The Redial feature does not function. • The stored number is more than 64 digits long, or
is an extension number. (
1.3.78 Redial, Last
Number, 1.3.79 Redial, Saved Number)
Redialing can only be used with outside (CO) line
numbers of 64 digits or less.
I cannot access computer services,
telephone banking, etc.
• A tone signal is required and your outside (CO) line
is set to "Pulse". (
1.3.77 Pulse to Tone
Conversion)
Change the dialing mode.
Computer or fax machine
communication was interrupted.
• An indication tone may have interrupted
communication. (
1.3.33 Data Line Security)
Set your line to not receive signaling tones.
I cannot send a call waiting tone to the
dialed extension.
• The other party has not set the Call Waiting
feature.
( 1.3.8 Busy Station Signaling (BSS), 1.3.28 Call
Waiting)
• The other party has set Data Line Security.
( 1.3.33 Data Line Security)
I forgot my extension password.
• Ask your manager to assist you.
( 2.1.7 System Feature Assignment—Extension
Password Set [Manager only])
Music started playing through the
telephone's speaker.
• This is Background Music (BGM). ( 1.3.6
Background Music (BGM))
Turn off the music by entering "1" while on-hook.
Ask your manager or dealer to set your extension
not to play music when "1" is entered while on-hook.
I want to prevent a number that is stored
in memory from being displayed when
making a call.
• Conceal the number.
( 1.3.81 Secret Dialing)
Problem Remedy