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4.1 Troubleshooting
168 Operating Manual
4.1 Troubleshooting
4.1.1 Troubleshooting
Problem Remedy
I cannot make calls using the telephone. • The telephone is locked.
Unlock your telephone. ( 1.3.44 Extension
Lock, 2.1.6 Remote Extension Lock)
Some features do not function. • System management may restrict certain features.
Consult your manager or dealer.
I cannot make calls to other extensions
using a proprietary telephone (PT).
• An idle or assigned outside (CO) line is being
seized. The line seized when going off-hook was
changed in personal settings. (
3.1.2 Personal
Feature Assignment—Line Preference—Outgoing)
If this setting has been changed, press the
INTERCOM button after going off-hook, and then
follow the instructions.
My new telephone does not function
correctly.
• The previous extension's settings have not been
cleared.
Clear the settings and then program your desired
settings again. ( 1.3.43 Extension Feature Clear,
3.1.2 Personal Feature Assignment, 3.1.3 Flexible
Button Assignment)
My PT does not have the button needed
to perform a certain operation.
• Some models do not have certain feature buttons.
Customize a flexible button to function as the
desired button. ( 3.1.3 Flexible Button
Assignment)
Enter the specified feature number instead of
pressing the feature button. ( 1.1.1 Before
Operating a Telephone)
When I try to make an outside (CO) line
call, I hear a reorder tone, or the display
shows "Restricted".
• The telephone is locked.
Unlock your telephone. ( 1.3.44 Extension
Lock, 2.1.6 Remote Extension Lock)
• Toll Restriction (TRS) is activated.
Consult your manager or dealer. ( 1.3.85 Toll
Restriction (TRS))
• An account code is required. ( 1.3.90 Walking
COS, 1.3.2 Account Code Entry)