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Feature Key chart
Feature Key chart
The following chart indicates which type of feature key can be used for features, or
whether features can be accessed with a Feature Access Code (FAC).
Feature Name Context
Sensitive
Soft Key
Programmable
Key
Feature
Access
Code
Fixed
Key
Activity Code (LOB) NO YES NO YES
Agent (Assigned to
Agent)
NO YES YES NO
Agent (Call) NO YES NO YES
Anonymous Caller
Rejection (ACRJ)
NO NO YES NO
Answer Agent NO YES NO YES
Answer Emergency NO YES NO YES
Applications NO YES NO NO
Auto Dial NO YES NO NO
Automatic Callback
(ACB)
NO NO YES NO
Automatic Recall (AR) NO NO YES NO
Blind Transfer Recall YES NO NO NO
Busy Override NO YES YES NO
Call Forcing NO NO NO NO
Call Forward YES NO NO NO
Call Forward – Remote
Activated
NO NO NO NO
Call Join YES NO NO NO