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Agent features
Note: The non-immediate cutoff option must
be enabled in the Meridian SL-100 system,
so that an active call is not terminated when
the Not Ready Key is pressed.
To return from Walkaway:
1. Connect the headset.
/
2. Press the Not Ready Key next to the
flashing indicator.
Note 1: If a caller disconnects before you
return from Walkaway, the Not Ready
indicator flashes. When you return from
Walkaway, you are in Not Ready mode.
Note 2: On the Meridian SL-100 system, a
call on hold prevents you from activating the
Not Ready Key.
Transfer to InCalls Key
This feature enables the Call Center agent to transfer an incoming Call Center or ACD
call directly to another agent’s InCalls Key in the same customer group. When the
second agent is idle at the time the call is transferred, the call is presented to that
agent’s InCalls Key; otherwise, the call is queued in a Call Transfer Queue (CTQ).
To transfer an incoming Call Center
or ACD call to another agent’s
InCalls Key:
/
1. Press the Transfer Key. The other party
is on hold, and you receive dial tone.
The LCD indicator light flashes continu-
ously.
2. Dial the second agent’s InCalls Key
directory number.
/
3. Press the Goodbye Key.