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Terms you should know
Paging tone – A Paging tone is two beeps followed by a dial tone. You hear the
special Paging tone when you are using the Radio Paging feature.
Primary Directory Number (PDN) – The Primary Directory Number is the main
extension number on your telephone. It is referred to by the Primary Directory
Number Key. On the M3905, the Primary Directory Number and your ACD
Directory Number are the same. The In-Calls Key connects directly to the Primary
DN Key. The Primary DN Key is the key located at the lower right-hand side of the
upper portion of the display area.
Ringback/ring tone – The Ringback/ring tone is the sound you hear when a call
you have made is ringing at its destination.
Shared Directory Numbers – A shared directory number is a DN (extension) that
is shared by two or more persons.
Special dial tone – The special dial tone refers to three consecutive tones followed
by dial tone that you hear when accessing some of your telephone features.
Supervisor Set – A telephone set configured to manage a group of ACD agents,
and it can also be configured to answer incoming calls that are directed to a group
of ACD telephones vs. a single person or line. You normally configure a
Supervisor’s set with features that display agent and group performance.