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Agent features
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2. Press the Supervisor Key.
To call your supervisor:
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Press the Supervisor Key. If you are on a
call, this automatically puts the call in
progress on Hold.
To return to the ACD call:
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Press the In-Calls Key.
To Conference a call with your
Supervisor, during a call in progress:
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1. Press the Emergency Key. The Emer-
gency indicator flashes while your
supervisor is called.
2. When your supervisor answers, the
Emergency indicator goes on. You now
have a three-way conversation with the
supervisor and the caller.
Walkaway and Return from Walkaway
Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.
To Walkaway while in Not Ready
mode (Not Ready LED or LCD
indicator is on, and Not Ready is
shown on the display):
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1. Press the Not Ready Key.
2. Enter the three-digit unavailability code
provided by the system administrator.
The Not Ready indicator remains on
steady.
3. Disconnect the headset, if leaving the
Agent position.