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Introduction to your M3905 Call Center Telephone
M3905 Call Center Features
The M3905 Call Center features:
• eight Programmable Line/Feature Keys (self-labeled), giving the user
access to eight Line/Feature Keys
• four Context Sensitive Soft Keys (self-labeled), giving the user access to a
maximum of 10 of the available features
• six Fixed Feature Keys (configured to fit the users business needs)
Optional accessories:
• Handset
• Headset
• Accessory Connection Module (ACM)
• Key-based Access Expansion Module (KBA)
• Display-based Access Expansion Module (DBA)
• External Alerter and Recorder Interface (MEARI)
• Analog Terminal Adapter (ATA)
• Personal Directory PC Utility
Note: The M3905 does not support handsfree calling.
Fixed key caps:
— Headset (with LED indicator)*
—In-Calls*
— Supervisor*
— Emergency*
— Not Ready*
— Make Busy*
Optional key caps:
—Call Agent
— Observe Agent (Obv Agent)
— Answer Emergency (Ans
Emerg)
— Answer Agent
— Activity (for LOB codes)
— Display Queue (Dsply Queue)
– for MSQS or Display Queue
status
Note 1: The Headset and In-Calls Keys are required. Your system
administrator can reconfigure the remaining four keys to any of the features
listed above. Key caps need to be replaced to match the reconfigured feature.
Note 2: *The features with an asterisk are the default keys.