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While on an active call
While on an active call
Place a call on Hold
Use the Hold feature when you are on the line with one party on your
secondary or Individual DN, and a second call comes in on a second line. You
can answer the second call and retain the original non-ACD call by putting it
on Hold.
To place a call on Hold:
/
Press the Hold Key. The LCD
indicator flashes beside the line
on hold.
Note 1: If Automatic Hold is
enabled, the active call is
automatically put on Hold when you
answer the second call.
Note 2: On the Meridian SL-100
system, Automatic Hold is the default
feature.
Note 3: The caller hears music, if
music is configured on your system.
To retrieve a call on hold:
Press the DN Key beside the
flashing LCD indicator.
Transfer a Call
Use the Transfer feature to redirect a call on your Individual DN (non-ACD) to
a third party.
To use the Transfer feature to
direct a call to a third party:
1. Press the Transfer Key. The
other party is on hold and you
receive dial tone. The screen dis-
plays CALL ON HOLD, DIAL
NUMBER.
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