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Agent features
To make the set busy:
/
Press the Make Busy Key once. The
indicator lamp turns on steady and “Set Busy
Activated” is displayed.
To make your phone available for
incoming secondary directory
number calls:
/
Press the Make Busy Key again. The
indicator lamp is flashing and the display
goes away.
To put your phone into Not Ready
state (after making it busy):
/
1. Press the Make Busy Key again.
2. Press the InCalls Key.
3. Dial your Agent Id. You are
automatically in the Not Ready state and
in the current ACD queue.
/
4. Press the Not Ready Key when you are
ready to accept ACD calls.
Note: If you are using an agent ID, you must
log in again to take ACD calls.
Not Ready Key
The agent uses the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
1. Press the Not Ready Key. This takes
you out of the queue.
Note: The non-immediate cutoff option must
be enabled in the Meridian SL-100 system so
that an active call is not terminated when the
Not Ready Key is pressed.