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Your telephone non-ACD call features
Your telephone non-ACD call features
This section describes some non-ACD features commonly used for call
processing. Your telephone system administrator assigns features to your
programmable feature keys. Whenever this guide describes a procedure that
requires special codes, ask your telephone system administrator to provide
these to you.
To access a feature, press a Feature Key or enter a Feature Access Code (FAC).
The system administrator supplies you with Feature Access Codes.
Note: In order to use a feature described in this section, your system software
must support the feature and the feature must be assigned to your telephone.
Check with your system administrator for more details.
Make a Call
This section describes features you can use when making a call. There are
several ways to make a call from your M3905 Call Center Digital Telephone.
Note: If your M3905 ACD telephone is equipped with a handset, you must lift
the handset and press a DN or ACD DN to get a response in the handset.
To make a call:
1. Press the Individual DN Key
(non-ACD Key).
2. Dial the number.
Note: If you are not in Not Ready or Make
Busy mode while you are on a call on your
Individual DN line, the call is put on hold
enabling you to answer the ACD In-Calls
line. However, if you are on an ACD call and
a call comes in on your Individual DN line,
you cannot put your ACD call on hold to
answer your Individual DN line call.
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