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Table of contents
Observe Agent 47
Display Agent Status 48
Display Queue Status 49
Your telephone non-ACD call features 50
Make a Call 50
Predial feature 51
Auto Dial 51
Redial Last Number Called 52
Activate Ring Again 52
Speed Call 53
System Speed Call (Network Speed Call) 54
Intercom Call 55
Group Intercom All Call 55
Intercom Call on a Predesignated Set 56
Individual Page from Group Intercom 57
Answer a Call 57
While you are away from your desk 58
Call Forward 58
Forward an Internal Call (Call Forward Busy/Don’t Answer Split) 59
Call Forward – Remote Activation 60
While on an active call 61
Place a call on Hold 61
Transfer a Call 61
Blind Transfer Recall 62
Call Park 63
Charge a Call or Charge a Forced Call 65
Inspect Key 65
Trace a Malicious Call 66