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Agent features
When you are ready to take ACD
calls again:
/
2. Press the Not Ready Key again.
Answer or Make Non-ACD Calls
The individual DN allows the user (agent) to make outgoing calls and to receive
non-ACD incoming calls. If the agent does not have an active call when the Individual
line flashes, the agent can press the individual DN line and answer the call.
To make a non-ACD call:
1. Press an Individual DN Key.
2. Dial the number you wish to call.
To answer a non-ACD call, when the
telephone rings:
Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Contact your supervisor
To answer your supervisor when your
phone rings and the Supervisor
indicator flashes:
/
Press the Supervisor Key.
If you are on a call and hear a buzz
and the Supervisor indicator flashes:
/
1. Press the Hold Key.
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