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Call Center supervisor features
Display Agent Status
The Display Agent feature gives you a summary of the current status of all agent
positions for which you have Agent Keys information displayed.
1. Press the Display Agent Key. The dis-
play shows a summary of the current
status of all agent positions in the ACD
group. If you supervise other ACD
groups, you need a Display Agent Key
for each group.
/
2. Press the Goodbye Key to clear the
display.
3. Your display shows information similar
to the example above.
Note: The information is displayed for 12
seconds, until you press another feature key,
or until a call is presented on your In-Calls
Key.
DisplayAgt
553-9096B
NMD IDL NR SDN ACD
1 2 1 0 8
Quit Copy
Agent
positions not
logged in
Agent
positions
available to
receive calls
Agent postions
logged in but
temporarily unable
to receive calls
Agent positions
on active ACD
calls
Agent positions
logged in but
currently on
non-ACD calls
Forward
Callers Redial