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Call Center agent/supervisor features
If the password option is assigned:
After you enter your four-digit agent ID, you
receive a special dial tone. Enter you
four-digit password.
If your password is accepted, you are logged
in. If the system does not accept your
password, you will hear reorder (fast busy)
tone.
Agent Logout
/
Press the Make Busy Key and disconnect
the headset. The LED indicator lights
continuously.
Pressing the Make Busy Key once causes
the lamp to light solid “on,” indicating that
Make Set Busy is active for all directory
number appearances on the set.
Pressing the Make Busy Key a second time
causes the lamp to flash, indicating Make Set
Busy is active for the ACD In Calls Key, but
deactivated for the secondary directory
number(s) on the set.
Note: If you press the Make Busy Key while
on an ACD call, you will be logged out auto-
matically when the call is finished.