Filter
Top Products
40 Supervisor features
The supervisor uses the Display Agent feature to monitor the status of all
agents with agent keys assigned to them.
Agents in the Not Ready state will be counted as busy on ACD calls or
non-ACD calls, as specified by the system administrator.
The following status information is displayed on the LCD:
•
the number of active agents on ACD calls
•
the number of idle agents
•
the number of agents in not ready mode
• the number of unmanned sets
Step Action
1 Press the Display Agent key.
The status of all agents with a key assigned on the supervisor’s
phone is displayed for 12 seconds.
--End--
Viewing queue status
Follow this procedure to view the status of calls in the Automatic Call
Distribution (ACD) queue. The supervisor uses the Display Queue feature
to verify that calls are being handled effectively.
The following status information is displayed on the LCD:
•
the number of calls waiting in the queue
•
the number of agent positions occupied for the queue
• the length of time, in seconds, that the oldest call has been waiting in
the queue
Step Action
1 Press the Display Queue key.
Information for the current queue is displayed.
2 The display scrolls through the different queues at two-second
intervals.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.