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36 Supervisor features
Agent Status Lamp
The Agent Status Lamp feature allows the supervisor to connect to an
agent, or monitor the status of an agent’s call without interfering with the
call.
The following table shows the meaning of the LCD indicator associated
with the Agent Status Lamp.
Indicator Agent Status
Off No agent logged in at this position.
On Busy on an ACD call.
Slow flashing Waiting for an ACD call.
Fast flashing Busy on a non-ACD call.
Using the Answer Agent feature
Follow this procedure to answer an agent call.
Step Action
1 When the phone rings and the answer agent indicator flashes,
press the Answer Agent key.
You are in Not Ready mode. You are connected to the agent.
See “Using the Not Ready feature” (page 31).
2 When the call is finished, press the Release key.
--End--
Answering an emergency
Follow this procedure to answer an emergency call.
Step Action
1 Perform one of these actions when the phone buzzes and the
answer emergency indicator flashes:
• Press the Answer Emergency key.
• If you are currently on a call and intend to return to it, press
the Hold key before you press the Answer Emergency Call
key.
You are in not-ready mode. The answer emergency indicator
lamp is lit. You are connected to the agent.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.