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Supervisor features
You may order an optional kit that provides labeled key caps to replace
the default Automatic Call Distribution (ACD) keys. The administrator
configures these keys on a per user basis. The kit provides a key cap for
each of the following supervisor-specific features:
•
Call Agent
• Answer Agent
•
Answer Emergency Call
• Talk/Listen Agent
•
Display Queue
From the main menu, you can view the features assigned to the ACD
keys. See “Viewing features assigned to the ACD keys” (page 71).
Navigation
•
“Agent Status Lamp” (page 36)
•
“Using the Answer Agent feature” (page 36)
•
“Answering an emergency” (page 36)
• “Calling an agent” (page 37)
•
“Observing an agent” (page 37)
• “Using the Forced Agent Availability feature” (page 38)
• “Using the Talk/Listen feature” (page 38)
• “Using the Interflow feature” (page 39)
• “Using the Night Service feature” (page 39)
• “Viewing agent status” (page 39)
• “Viewing queue status” (page 40)
• “Display Queue status indicator” (page 41)
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.