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Observing an agent 37
2 Press the Release key.
--End--
Calling an agent
Follow this procedure to call an agent.
You have the option to enter the agent’s ID, or use the key assigned to the
agent. Agent IDs are configured by the system administrator. Contact your
system administrator for more information. Each agent may be assigned
to an Agent Status Lamp. See “Agent Status Lamp” (page 36) for more
information.
Step Action
1 Press Call Agent key.
You are in not-ready mode. See “Using the Not Ready feature”
(page 31).
2 Press the key assigned to the agent, or dial the agent’s ID.
3 When the call is finished, press the Release key.
--End--
Observing an agent
Follow this procedure to monitor a call between an agent and a caller,
without the agent or the caller knowing the call is being monitored.
Use the Call Agent feature to participate in the call.
Step Action
To observe the call
1 Press the Observe key.
To conference the agent and the caller
2 Press the Call Agent key.
You are in a three-way conference.
3 Press the Release key when the call is finished, or you no longer
want to monitor the call.
--End--
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.