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32 Agent features
Step Action
1 Press the Not Ready key.
You are removed from the queue.
2 When you are ready to return to the queue, press the Not Ready
key.
--End--
Using the Make Set Busy feature
Follow this procedure to make your line appear busy to all callers. You are
automatically logged out of the Automatic Call Distribution (ACD) group
and not presented with calls.
You must log back in to the ACD group to be presented with calls. See
“Logging on to the ACD queue” (page 24).
When all agents have the Make Set Busy feature activated, the ACD
group is automatically put into Night Service. See “Using the Night Service
feature” (page 39).
See Figure 1 "IP Phone 1150E components" (page 10) for the location
of the Make Set Busy key.
Step Action
1 Press the Make Set Busy key.
You are logged out of the ACD group.
2 When you are ready to answer calls, press the Make Set Busy
key again.
Your line does not appear busy to callers.
3 Log in to the ACD queue.
You are presented with calls.
--End--
Answering a call from the supervisor
Follow this procedure to answer a call from the supervisor.
Step Action
1 Perform one of these actions:
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.