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Using the Not Ready feature 31
Step Action
1 Perform one of these actions:
• Press the Release key.
•
Press a non-ACD line key to exit the queue.
•
Press the Not Ready key to exit the queue and remain
logged in as an agent.
•
Wait for the caller to terminate the call.
--End--
Using the Emergency feature
Follow this procedure to contact the supervisor in an emergency situation.
The display shows information about the call. Before you press the
Emergency key, it is recommended that you record this information for
future reference.
See Figure 1 "IP Phone 1150E components" (page 10) for the location of
the Emergency key.
Step Action
1 Answer a call.
2 During the call, press the Emergency key to call the supervisor.
The emergency indicator lamp flashes while the supervisor is
called.
When the supervisor answers the call, the emergency indicator
lamp is lit. You have a three-way conference with the supervisor
and the current caller.
--End--
Using the Not Ready feature
Follow this procedure to leave the Automatic Call Distribution (ACD) queue
for a short time without logging out of the queue.
See Figure 1 "IP Phone 1150E components" (page 10) for the location
of the Not Ready key.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.