Filter
Top Products
14 Overview
ACD keys
The IP Phone terminal has the following Automatic Call Distribution (ACD)
feature keys. These keys provide agent-specific features.
• Emergency
• Supervisor
• Make Busy
• Not Ready
•
Feature
•
Activity
The In-Calls key is the default line key. It allows the ACD agent to access
incoming ACD queue calls.
Figure 1 "IP Phone 1150E components" (page 10) shows the location of
the ACD keys and the In-Calls key.
You may order an optional kit that provides labeled key caps to replace
the default ACD keys. The administrator configures these keys on a
per user basis. The kit provides a key cap for each of the following
supervisor-specific features:
•
Call Agent
•
Answer Agent
•
Answer Emergency Call
• Talk/Listen Agent
•
Display Queue
Terminal indicators
The IP Phone terminal uses light-emitting diodes (LEDs) of different colors
to indicate the current state of the terminal. This table describes each color
and its associated state.
A steady indicator means that the extension or feature beside it is active.
A flashing indicator means the line is on hold or the feature is in the
process of being programmed.
Indicator LED color Meaning
Supervisor talk/listen Red (located on the front cover
near the supervisor headset
jack)
Lit when the supervisor is
participating in a call. Unlit
when the supervisor’s headset
is muted.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.