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Viewing agent status 39
Using the Interflow feature
Follow this procedure to temporarily transfer calls from one queue to
another queue.
When the call backlog or the waiting time in the queue exceeds a set
threshold, the Interflow feature forwards calls to another queue. Interflow is
activated by the supervisor when the waiting time for the queue exceeds
the predefined threshold.
When Night Service is activated, Interflow cannot be activated. If Interflow
is operational when Night Service is activated, Interflow is canceled. See
“Using the Night Service feature” (page 39).
Step Action
1 Press the Interflow key.
The indicator lamp flashes. Calls are routed to the destination
queue.
2 To deactivate Interflow, press the Interflow key again.
--End--
Using the Night Service feature
Follow this procedure to use the Night Service feature.
When Night Service is activated, Interflow cannot be activated. See “Using
the Interflow feature” (page 39).
Step Action
1 To enter Night Service, press the Night key.
The indicator lamp is lit. All calls in the queue and all new calls
receive Night Service.
2 To exit Night Service, press the Night key again.
--End--
Viewing agent status
Follow this procedure to display current information about the Automatic
Call Distribution (ACD) agents. The information is displayed for 12
seconds, or until another feature key is pressed.
Carrier VoIP
Nortel IP Phone 1150E User Guide (CICM)
NN10300-025 04.01 Standard
24 April 2009
Copyright © 2009 Nortel Networks
.