Filter
Top Products
60
Your telephone display information
The information includes the threshold level, the threshold type (CALLQ or WAIT),
and the current value of the threshold.
In some systems, this information is also displayed when the Not Ready feature is
in use. The information is updated regularly and is visible until the Not Ready Key
is turned off.
Display agent status
The Display Agent feature gives you a summary of the current status of all agent
positions for which you have Agent Keys information displayed. The displayed
information includes: Number of agents busy on ACD Calls, number of agents
waiting for ACD calls, number of agents busy on non-ACD calls, and number of
agent positions not manned.
The following table shows what the Agent Key LED indicators mean.
Press the Display Agent Key.
The display shows summary of the
current status of all agent positions which
have a key assigned on the supervisor's
phone.
Note 1:
Agent positions in the Not Ready
state will be counted as busy on either ACD
calls or non-ACD calls, as specified by your
system administrator.
Note 2:
The Display Agent Summary
Information is displayed for 12 seconds or
until another feature Key is pressed.
Indicator Agent Status
Off No agent logged in at this position.
On Busy on an ACD call.
Slow Flashing Waiting for an ACD call.
Fast Flashing Busy on a non-ACD call.
DsplyAgt