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Agent features
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2. Press the Hold Key.
3. Disconnect the headset.
Note:
On the Meridian SL-100, you need
to enter a walkaway code.
To return from Walkaway:
1. Connect the headset.
/
or
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2. Press the key next to the flashing
indicator.
Note 1:
If a caller disconnects before you
return from Walkaway, the Not Ready
indicator flashes. When you return from
Walkaway, you are in Not Ready mode.
Note 2:
Even if you are using the handset,
you must disconnect the headset to activate
walkaway mode. There is not a quick
disconnect for the handset.
Note 3:
On the Meridian SL-100, you do
not have to disconnect the headset for
walkaway.
Note 4:
On the Meridian SL-100 a call on
hold prevents you from activating the Not
Ready Key. When the agent presses the
Not Ready Key, an active call is terminated,
unless your system administrator has
Non-immediate Cut-off Option enabled for
your telephone.
Hold
Not Ready
In - Calls