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While you are away from your desk
While you are away from your desk
Call Forward
On an ACD set the Call Forward can only be used on your Individual DN. It
cannot be used in conjunction with your ACD DN. Call Forward allows you to
transfer your Individual DN calls to ring at another DN. If the telephone is in the
process of ringing, you cannot forward that call.
To forward your personal directory
calls or change the forward number:
1. Press your Individual DN.
2. Press the Forward Key.
3. Dial the number where you want to
forward your calls.
4. Press the Forward Key.
To cancel Call Forward:
1. Press your Individual DN Key
2. Press the Forward Key.
To reinstate Call Forward to the same
number:
Press the Forward Key twice. The indicator
turns on.
Note: If your call center is using a Call Center Server or MQA, your Individual DN
calls are automatically forwarded to you if you login at a different agent position.
2498
Forward
Forward
2498
Forward
Forward
Forward