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Agent features
21
Use Not Ready
The agent uses the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
Press the Not Ready Key. This takes you
out of the queue.
When you are ready to take ACD
calls again:
/
or
/
Press the Not Ready Key.
or
Press the In-Calls Key.
Note 1:
On the Meridian SL-100, you must
press the Not Ready Key to begin receiving
ACD calls.
Note 2:
If you Press the In-Calls Key
during an ACD call, the call is
disconnected.
Answer or make non-ACD calls
The individual DN allows the user (agent) to make outgoing calls and to receive
non-ACD incoming calls. If the agent does not have an active call when the
Individual line flashes, the agent can press the individual DN line and answer the
call.
To make a non-ACD call:
1. Press an Individual DN Key.
2. Dial the number you wish to call.
Not Ready
Not Ready
In - Calls
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