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Call Center Agent/Supervisor Features
15
To login with Supervisor ID and
without Priority:
Selection B
Dial your Agent ID £
Supervisor ID £
ACDDN1£
ACDDN2£ ACDDN3£
ACDDN4£ ACDDN5££.
To login without Supervisor ID and
with Priority:
Selection C
Dial your Agent ID £ ACD DN 1 £
Priority 1 £ ACDDN2£
Priority 2 £ ACDDN3£
Priority 3 £ ACDDN4£
Priority 4 £ ACDDN5£
Priority 5 ££.
To login with Supervisor ID and with
Priority:
Selection D
Dial your Agent ID £
Supervisor ID £ ACDDN1£
Priority 1 £ ACDDN2£
Priority 2 £ ACDDN3£
Priority 3 £ ACDDN4£
Priority 4 £ ACDDN5£
Priority 5 ££.
/
or
/
3. Press the In-Calls Key.
or
Press the Not Ready Key to enter the
ACD queue.
Note:
The MQA feature is not available on
the Meridian SL-100.
In - Calls
Not Ready