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Call Center Supervisor features
27
To use the Supervisor Observe
feature for a two way conversation:
While the headset is plugged in, press the
Supervisor Observe Key, the LED lights
continuously and the supervisor can
participate in the conversation.
To mute the Supervisor headset:
Press the Supervisor Observe Key a
second time and the to put the supervisor
headset on mute. The LED turns off.
Interflow
When the call backlog or the waiting time in the queue exceeds a set threshold,
Interflow forwards calls to a predefined target queue.
The supervisor activates Interflow when the waiting time for the queue exceeds its
threshold.
To activate Interflow:
Press the Interflow Key. The indicator
flashes and excess calls are routed to the
destination.
To stop Interflow:
Press the Interflow Key again.
Night Service
To enter Night Service:
+
Press the Night Key and dial fl
(6=N for Night).
The indicator lights continuously. All calls
in the queue and new calls receive Night
Service.
Interflow
Interflow
Night