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Call Center Agent/Supervisor Features
Default login
If you normally use the same telephone, you do not repeat the complete login
process at the beginning of each shift.
The default login places you in the same ACD queues and the same supervisor
that the set had in the previous login.
Default login:
/
1. Press the In-Calls Key.
or
2. Dial your Agent ID £££ (if your
queue requires a Supervisor ID).
or
Dial your Agent ID ££ (if no
Supervisor ID required).
To select default Priority or
Supervisor ID:
Dial the Octothorpe instead of a
Priority entry or a Supervisor ID entry. The
system uses the Priority or Supervisor ID
configured for your set.
Note:
A Supervisor who logs in to take
ACD calls cannot enter a Supervisor ID
(even if the agents generally enter one).
Correct errors during the login procedure
Dial ‚£ to correct the previous entry.
The Supervisor ID, ACD DNs, and
Priorities can be re-entered (see the
example below).
In - Calls