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Your telephone non-ACD call features
Your telephone non-ACD call features
This section describes some non-ACD features commonly used for call processing.
Your telephone system administrator assigns features to your programmable
feature keys. Whenever this guide describes a procedure that requires special
codes, ask your telephone system administrator to provide these to you.
To access a feature, press a Feature Key or enter a Flexible Feature Code (FFC).
The system administrator supplies you with Flexible Feature Codes or Feature
Access Codes.
Note:
In order to use a feature described in this section, your system software must
support the feature and the feature must be assigned to your telephone. Check
with your system administrator for more details.
Make a call
This section describes features you can use when making a call. There are several
ways to make a call from your M3905 Call Center Digital Telephone.
Note:
If your M3905 ACD telephone is equipped with a handset, you must lift the
handset and press a DN or ACD DN to get a response in the handset.
To make a call:
1. Press the Individual DN Key (non-ACD
Key).
2. Dial the number.
Note:
Note: If you are not in Not Ready or Make Busy mode while you are on a
call on your Individual DN line, the call is put on hold enabling you to answer the
ACD In-Calls line. However, if you are on an ACD call and a call comes in on
your Individual DN line, you cannot put your ACD call on hold to answer your
Individual DN line call.
Auto Dial
Auto Dial lets you dedicate a feature key to a specific telephone number. When
the Auto Dial Key is pressed, the number is dialed automatically.
To use Auto Dial:
1. Select an Individual DN Line.
2. Press the associated Auto Dial Key.
This automatically dials the number.
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