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Call Center Supervisor features
To transition to Night Service:
+
Press the Night Key and dial °
(8=T for Transition).
The indicator flashes. Calls in the queue
remain in the queue and new calls receive
Night Service.
Note:
On the Meridian SL-100, press the
Night Service Key. Do not dial six or eight.
Exit Night Service:
+
Press the Night Key and dial ‹
(3=D for Day).
The indicator flashes. New calls enter the
queue.
Note:
On the Meridian SL-100, press the
Night Service Key. You do not dial three.
Observe
To observe an agent:
/
1. Press the Observe Agent Key. Your
position goes into Not Ready state.
or
2. Press the Agent Key or dial the agent's
position ID. You can listen to the agent
and caller's conversation.
Repeat this step to observe another
agent.
Note:
To observe another agent, repeat
step two.
To talk to an agent you are
observing:
/
1. While observing an agent. Press the
Call Agent Key. You now have a
conference with the agent and the
caller.
Night
Night
Obv Agent
Agent1
CallAgt