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Table of Contents
Introduction to your M3905 Call Center Telephone 1
M3905 Call Center telephone ................................................................. 1
M3905 Call Center features ................................................................... 2
Available ACD Features on the M3905 ACD telephone ............................ 2
Terms you should know 3
Your Telephone’s Controls 5
Programmable Line/Feature Keys (Self-labeled) ....................................... 5
Line Key ........................................................................................ 5
Auto Dial Key ................................................................................ 5
Display Key ................................................................................... 5
Options Key ................................................................................... 5
Programmable Feature Keys (Self-labeled) ............................................... 6
Call Processing Keys .............................................................................. 6
Goodbye Key ................................................................................ 6
Hold Key ....................................................................................... 6
Mute Key ....................................................................................... 6
Volume Control Bar ........................................................................ 6
Message Waiting lamp ................................................................... 7
Fixed Keys ............................................................................................ 7
In-Calls Key ................................................................................... 7
Individual Directory Number ........................................................... 7
Headset Key .................................................................................. 8
Call Supervisor/Agent .................................................................... 8
Emergency ..................................................................................... 8
Not Ready ..................................................................................... 9
Make Busy ..................................................................................... 9
Activity Code ................................................................................. 9
Answer Emergency ......................................................................... 9
Answer Agent ................................................................................ 9
Observe Agent ............................................................................... 9
Display Queue ............................................................................... 9
Call Agent ..................................................................................... 10
Supervisor Observe ........................................................................ 10
Application Keys .................................................................................... 10
Quit Key ........................................................................................ 10
Copy Key ...................................................................................... 10
Navigation Keys ............................................................................ 10
More...Key .................................................................................... 10