Filter
Top Products
14
Call Center Agent/Supervisor Features
Agent login
/
1. Press the In-Calls Key.
2. Dial your Agent ID (if required).
/
or
/
3. Press the In-Calls Key.
or
Press the Not Ready Key to enter the
ACD queue.
Note:
On the Meridian SL-100, press
Make Busy Key until the indicator turns on,
then press the In-Calls Key.
Login with Agent ID and Multiple Queue Assignment (MQA)
MQA allows you to enter your four digit Agent ID, select a Supervisor (if your
queue requires one), and enter up to five different ACD DNs with priorities.
To login:
/
1. Press the In-Calls Key.
To login without Supervisor ID and
without Priority:
2. Select one of the following scenarios:
A, B, C, or D.
Selection A
Dial your Agent ID £ ACDDN1£
A
CD DN 2 £ ACD DN 3 £
ACDDN4£ ACD DN 5 ££.
In - Calls
In - Calls
Not Ready
In - Calls