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Agent features
To answer a non-ACD call, when the
telephone rings:
Press the DN Key next to the flashing
indicator. You are connected to your
non-ACD caller.
Contact your supervisor
To answer your supervisor when
your phone rings and the Supervisor
indicator flashes:
/
Press the Supervisor Key.
If you are on a call and hear a buzz
and the Supervisor indicator flashes:
/
1. Press the Hold Key.
/
2. Press the Supervisor Key.
To call your supervisor:
/
Press the Supervisor Key. If you are on a
call, this automatically puts the call in
progress on Hold.
To return to the ACD call:
/
Press the In-Calls Key.
To Conference a call with your
Supervisor, during a call in progress:
/
1. Press the Supervisor Key. The caller is
on hold and you can talk privately
with your supervisor.
/
2. Press the Supervisor Key a second
time to have a three-way conversation
with the supervisor and the caller.
2498
Supervisor
Hold
Supervisor
Supervisor
In - Calls
Supervisor
Supervisor