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ONFERENCE S
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1-48 HCXTD840, Issue 1, July 2001
Bridged CAPs to Create a Conference
About bridged
CAPs
You can create a three-party conference with two
incoming calls using the CAPs on your SelecSet 500A.
This feature, known as bridged CAPs, is helpful if you
need to page guests or employees for waiting calls in a
casino environment.
Procedure To create a three-party conference using bridged CAPs:
1
You are talking on a call on CAP1.
2
When a second call comes in, place the first caller on
hold by pressing either a hold loop or the <HOLD>
key. Answer the second call on CAP 2 by pressing the
<ANS> key.
3
Press the <CONF> key to place the second caller on
consultation hold (or <JOIN> to connect the two
callers).
4
To conference CAP 1 with CAP 2, press the CAP 1
key. This keeps the caller on CAP 2 on consultation
hold and lets you talk with the caller on CAP 1.
Notify the caller on CAP 1 that he or she is about to
be conferenced, and with whom.