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HCXTD840, Issue 1, July 2001 1-35
Answering Coverage Calls
About
coverage calls
Telephone users within the facility can cover (forward)
their calls to the attendant. These calls are known as
coverage calls. Coverage calls ring at different keys
depending on where they originate:
Procedure To answer a coverage call and send it to the covered
station:
1
Press the appropriate key to answer the coverage call.
2
Press <ICOM>.
The caller is placed in consultation hold and the
covered station is dialed automatically. (Consultation
hold temporarily removes a party from the connection
so transfer or conference operations can be
performed.) When sending a coverage call back to the
covered station, you may want to remain in the
connection to see if the station answers.
3
If the station answers, press <JOIN> to connect the
two parties.
4
If the station does not answer, press <CNCL> to
reconnect to the caller.
When the coverage
call originates...
It rings at these keys
Outside the facility <INC> and <ANS> keys
Inside the facility <INF> and <ANS> keys